Privacy Policy

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Privacy Policy

Effective Date: 01.04.2025.
Company: R24 Drive Solutions d.o.o.

OIB:18057321748
Address: Trg Žrtava Fašizma 1, 10000 Zagreb, Croatia
Contact Email: [email protected]

1. Introduction

At R24 Drive Solutions d.o.o., we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us — including via our website, email communication, or rental agreements.

This policy applies to individuals and companies using our short- and long-term rental services, particularly in B2B arrangements.

2. Types of Data We Collect

Depending on the service, we may collect the following:

Personal Information:

  • Full name, date of birth, contact information (email, phone, address)
  • Identification documents (e.g. national ID, passport, driving license)
  • Payment and billing information
  • IP address and device/browser details (via website use)

Business Information (for B2B clients):

  • Company name, address, VAT and registration numbers
  • Contact person(s) within the company
  • Contractual terms and fleet preferences
  • Internal fleet usage data (e.g., vehicle logs, driver data)

Rental-Specific Information:

  • Vehicle preferences and contract duration
  • Driver details and authorizations
  • Pickup/drop-off data, mileage, damage reports
  • Communication history and customer service records

3. Purpose of Data Processing

We use your data to:

  • Process and manage rental bookings and fleet arrangements
  • Fulfill legal and regulatory obligations (e.g., traffic violations, insurance)
  • Communicate with clients regarding rentals, invoices, or service updates
  • Improve operational efficiency and customer support
  • Protect our business interests (fraud prevention, vehicle protection)
  • Maintain internal records, analytics, and reporting

4. Legal Basis for Processing

We process personal data based on one or more of the following:

  • Performance of a contract (e.g., rental agreement)
  • Compliance with legal obligations (e.g., tax, law enforcement requests)
  • Legitimate business interests (e.g., risk assessment, service improvement)
  • Consent (for specific marketing activities, if applicable)

5. Data Sharing and Disclosure

We may share data with:

  • Authorized partners and service providers (e.g., payment processors, insurance partners, legal advisors)
  • Government or legal authorities when required by law
  • Vehicle maintenance and roadside assistance partners, if required during a rental period
  • IT service providers who help manage our systems securely

All partners are required to comply with data protection laws and use the data only as needed for the services they provide.

6. International Data Transfers

Your data may be processed or stored outside of the EU/EEA if our service providers operate globally. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses or equivalent measures) are in place.

7. Data Retention

We retain your data only as long as necessary:

  • Personal data related to contracts: up to 10 years, per legal/accounting requirements
  • Driving license and ID copies: retained only during active rental period, unless otherwise required
  • Business correspondence and fleet records: retained as needed for contract fulfillment and legal obligations

After the retention period, your data is securely deleted or anonymized.

8. Your Rights

You have the right to:

  • Request access to your data
  • Correct inaccurate or incomplete data
  • Request deletion, where legally permissible
  • Object to or restrict processing under certain circumstances
  • Withdraw consent (if processing is based on consent)
  • File a complaint with the Croatian Personal Data Protection Agency (AZOP)

To exercise your rights, please contact us at [email protected]

9. Data Security

We take data protection seriously and use industry-standard security measures to:

  • Protect data during transmission and storage
  • Restrict access to authorized personnel only
  • Regularly monitor and update our systems against vulnerabilities

10. Cookies and Tracking

Our website may use cookies to:

  • Track user behavior and improve experience
  • Collect anonymized statistics (e.g., Google Analytics)
  • Support website functionality

You can manage cookie preferences via your browser settings.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. Updated versions will be posted on our website with a revised “Effective Date.”

12. Contact Us

For any questions, data access requests, or concerns, please contact:

R24 Drive Solutions d.o.o.

OIB: 18057321748
Trg Žrtava Fašizma 1, 10000 Zagreb, Croatia
📧 [email protected]