Terms & Conditions

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Terms and Conditions

Effective Date: 01.04.2025.
Company: R24 Drive Solutions d.o.o.

OIB: 18057321748
Registered Address: Trg Žrtava Fašizma 1, 10000 Zagreb, Croatia
Contact Email: [email protected]

These Terms and Conditions (“Terms”) govern all agreements, rentals, and interactions between R24 Drive Solutions d.o.o. (“we,” “us,” or “R24”) and our clients (“you” or “Client”), particularly in the context of long-term vehicle rentals and fleet solutions provided to business entities (B2B). By using our services or entering into a rental agreement, you agree to be bound by these Terms.

1. Scope of Services

R24 provides short-term and long-term vehicle rental solutions to registered companies, including flexible fleet leasing, leaseback programs, and tailored vehicle arrangements. Rental terms may vary based on specific contractual agreements.

2. Eligibility

Our services are available exclusively to legal entities (companies, organizations) registered in Croatia or abroad. Individuals may only access our services under the express authority of a company representative. Proof of company registration and identification may be required.

3. Rental Agreement

Each vehicle rental is governed by a specific Rental Agreement, which outlines:

  • Rental period and conditions
  • Vehicle specifications
  • Responsibilities of the lessee (client)
  • Payment terms
  • Insurance and liability provisions

These T&Cs are supplementary to the individual rental contracts signed between R24 and the Client.

4. Vehicle Use

Vehicles must be:

  • Operated by drivers authorized by the Client and listed in the agreement
  • Used solely for lawful business purposes
  • Maintained responsibly during the rental period
  • Returned in the same condition as received, barring normal wear and tear

Unauthorized use (e.g., off-road driving, racing, subleasing) is strictly prohibited and may result in penalties or termination of the agreement.

5. Insurance and Liability

All vehicles are covered by standard insurance as required by law. However:

  • The Client is liable for damages not covered by insurance (e.g., negligence, misuse)
  • The Client is responsible for excess charges or deductibles
  • Traffic fines, parking tickets, toll violations, and similar penalties are the responsibility of the Client and/or designated drivers

Additional insurance coverage (e.g., for international use) may be arranged upon request.

6. Maintenance and Repairs

  • Regular servicing and technical inspections are arranged by R24 or as agreed in writing
  • The Client must notify R24 immediately of any damage, technical issues, or accidents
  • Unauthorized repairs are not permitted unless explicitly approved by R24

In long-term arrangements, a service schedule may be included in the contract.

7. Payment Terms

  • Rental fees are invoiced monthly or as otherwise agreed
  • Payment is due within the period specified in the invoice (typically 7 or 14 days)
  • Late payments may incur interest fees as permitted by law
  • Deposits may be required depending on the scope of the rental agreement

R24 reserves the right to suspend or terminate services in case of non-payment.

8. Termination

The rental agreement may be terminated:

  • By mutual agreement of both parties
  • By R24, in case of non-compliance with these Terms or any serious contract breach
  • By either party, under conditions stated in the signed rental contract (e.g., notice period)

Vehicles must be returned immediately upon termination unless otherwise agreed.

9. Data Protection

All personal and business data is collected and processed in accordance with our Privacy Policy and applicable data protection laws (including the GDPR).

For any questions about your data, contact us at [email protected]

10. Limitation of Liability

R24 is not liable for:

  • Indirect or consequential damages
  • Business interruptions or losses caused by vehicle downtime
  • Delays caused by events outside our control (e.g., force majeure, third-party service delays)

Total liability, if established, is limited to the value of the specific rental contract.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Croatia. Any disputes arising from or related to these Terms shall be submitted to the competent court in Zagreb, unless otherwise agreed.

12. Changes to Terms

R24 reserves the right to modify these Terms at any time. Updated versions will be posted on our website. Clients will be notified in advance of significant changes.

13. Contact

R24 Drive Solutions d.o.o.

OIB: 18057321748
Trg Žrtava Fašizma 1, 10000 Zagreb, Croatia
📧 [email protected]